These terms apply when you ask us for a quote and when you agree for us to carry out roofing work. Where your written quote says something different about your job, the quote applies for that job. Nothing in these terms takes away your legal rights as a consumer. They were last updated on 20 October 2026.
01
Quotes and the price
We give a written quote after surveying the roof. It describes the work we recommend and gives one total price for that work. Pictures from the survey travel with it, showing the evidence behind each recommendation.
The quote states whether VAT is included. It also states whether scaffolding is part of the job. The price covers the work described in the quote. If, once the roof is opened, we find something the survey could not reasonably show, such as decayed timbers under sound-looking tiles, work pauses, you get pictures of it, and nothing extra goes ahead until you have said yes to a revised total. We will not add charges you have not agreed to.
How long the quote stays open and how payment is made are set out on the quote itself.
02
Your right to cancel
An agreement reached in your home, or anywhere other than business premises, is an off-premises contract for the purposes of the Consumer Contracts Regulations 2013 (regulation 5). Regulations 29 and 30 let you cancel it for any reason, or none, until 14 days have passed from the day after it was formed. If you cancel in time, we refund all payments you have made.
Starting work inside the 14 days
We start within the cancellation period only if you ask us to in writing, on paper or by email. If you then cancel, you pay in proportion to the work already done. Where the whole job is completed inside that window because you asked in writing, and you accepted at the time that finishing would end your cancellation right (regulation 36), the right ends on completion.
Urgent repairs you asked us to visit for
If you asked us to visit specifically to carry out urgent repairs, those repairs are not covered by the cancellation right. Any further work we agree on that visit, beyond the urgent repair, is covered.
Under regulation 31, a trader who leaves out the cancellation information faces a period stretched by as much as 12 months.
03
Permissions, regulations and safety on site
Where the work needs Building Regulations approval, the notification to building control is our job, either the council's team or a registered building control approver.
Planning permission and listed building consent are the property owner's responsibility. Re-covering a roof to match what is there is not normally development needing planning permission (section 55 of the Town and Country Planning Act 1990), though listed buildings and some conservation areas with Article 4 directions are treated differently. We flag what to confirm with the planning officers, and any job needing consent waits until that consent is in your hands.
If scaffolding has to stand on a public pavement or road, a scaffold licence under the Highways Act 1980 is needed from the highway authority, and obtaining it falls to the scaffolding contractor.
If we find bats or an active bird's nest, both protected by law, we stop the affected part of the work and agree with you how to proceed lawfully. If we find a material that may contain asbestos, we stop and agree the next step with you before it is disturbed.
04
Carrying out the work
Section 49 of the Consumer Rights Act 2015 requires reasonable care and skill, and we work to that standard using the materials and methods described in the quote. On pitched roofs, ridge, hip and verge fixing follows BS 5534.
We need reasonable access to the roof and, where the job requires it, to the loft, a water supply and a place for materials and waste. We will agree working days with you; weather can move them, because some roof work cannot safely or properly be done in high wind or heavy rain. If a roof has to be left open overnight we make it weathertight first.
At handover the ground is swept and every bag of waste is off the premises with us.
05
If something is not right
If you think any part of the work is not right, tell us as soon as you can and we will come back and look. Under sections 49 and 54 of the Consumer Rights Act 2015, work falling short of reasonable care and skill can be put right by repeat performance, with further remedies if that cannot be done.
The our guarantee page explains what we put in writing about our workmanship and how it sits alongside these legal rights. If you are not satisfied with how we respond, our complaints procedure explains the next steps.
06
This website and governing law
The information on this website is general guidance about roofs, costs and regulations. Prices shown are guide prices or typical UK ranges from named published guides, not a quote for your roof. Regulations change, so check anything that matters to your plans with your council, the Planning Portal or a building control body. How we handle personal information is set out in our privacy policy.
These terms are governed by the law of England and Wales, and the courts of England and Wales can hear any dispute.